Privacy Policy

1. Who We Are

Stay Social Marketing & AI (“Stay Social,” “we,” “us,” or “our”) is a marketing agency based in Halifax, Nova Scotia, Canada. We operate staysocial.ca and provide managed marketing services to Canadian businesses.

Contact: hello@staysocial.ca · 123 Chain Lake Dr., Suite 100, Halifax, NS B3S 1B3

2. Information We Collect

We collect information you provide directly, including:

• Contact form submissions (name, email, company, message)
• Email communications you initiate with us
• Information provided during onboarding and client intake
• Billing and payment information (processed through secure third-party providers)

We also collect basic analytics data (page views, referral sources) through Google Analytics 4 to understand how our website is used. This data is aggregated and does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you've requested
• Send project updates, invoices, and service-related communications
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client project files are retained for a minimum of 2 years after project completion. You may request deletion of your data at any time by contacting us.

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at hello@staysocial.ca.

6. Cookies

Our website uses essential cookies required for basic site functionality and analytics cookies (Google Analytics 4) to understand usage patterns. You can disable analytics cookies through your browser settings or a browser extension without affecting your ability to use the site.

7. Third-Party Services

We use the following third-party services that may process your data:

• Vercel — website hosting and infrastructure (USA/global)
• Google Analytics — website analytics (USA)
• Resend — transactional email delivery (USA)
• GoHighLevel — CRM and client management platform (USA)

Each of these providers has their own privacy policy and data handling practices. Data transferred outside Canada is protected under appropriate safeguards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. Material changes will be communicated to active clients directly.

9. Contact

Questions about this policy or how we handle your data: